At Chubb, we know what it means to pursue perfection.
Our products are designed to help protect people and property, and we take that responsibility very seriously. Complying with HKQAA ISO 9001 as well as all government ordinance requirements, our people undergo vigorous training that gives you peace of mind when you put your safety in our hands.
Committed to continuous improvement, we have also adopted Achieving Competitive Excellence (ACE), the UTC business operating system that drives mistake-proofing and enhancements to our business operations that positively impact you, our valued customer.
With Achieving Competitive Excellence (ACE), our employees are determined to focus relentlessly on increasing efficiency, reducing waste and enhancing customer satisfaction while lowering costs.
Built on three main elements, ACE is:
• A philosophy based on the teaching of the late Yuzuru Ito, the company''s advisor on quality methodologies. This is institutionalized in Ito University, a diverse training centre that operates continuously at each business unit.
• A system that helps the organization identify and solve problems, improve processes and assist with strategic thinking.
• The competence, commitment and involvement of the entire organization.
Chubb Macau complies with the ISO 9001 Quality Management System which governs our operating system, commitment to quality and ability to satisfy our customers''